(Draft for review – replace bracketed placeholders before publishing)

1. About the Website

1.1. Welcome to braidwoodbigwheels.com.au (the Website). The Website provides information about the Braidwood Big Wheels festival and allows visitors to browse and purchase products and services such as registrations, tickets, donations, merchandise and sponsorships (the Purchase Services).

1.2. The Website is operated by Lions Club of Braidwood Inc. (ABN [insert ABN]) on behalf of Braidwood Big Wheels (we/us/our). By accessing and using the Website, you agree to be bound by these Terms and Conditions of Use(Terms). If you do not agree, you must cease using the Website and the Purchase Services immediately.

1.3. We may update these Terms at any time by publishing a revised version on the Website. Changes take effect on publication. We recommend you keep a copy of the current Terms for your records.

2. Acceptance of the Terms

You accept these Terms by using or remaining on the Website, and/or by clicking to accept or agree where this option is presented in the user interface.

3. Registration to Use the Purchase Services

3.1. To access certain Purchase Services, you may be required to register an account and provide personal information (e.g., name, email address, phone number, postal address).

3.2. You warrant that all information you provide is accurate, current and complete, and you agree to keep it up to date.

3.3. Once your registration is complete, you become a Member and may access the Purchase Services in accordance with these Terms.

3.4. You may not use the Purchase Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with us; or
(b) you are prohibited from receiving the Purchase Services under applicable laws.

4. Your Obligations as a Member

4.1. As a Member, you agree that you will:
(a) use the Website and Purchase Services only for lawful purposes and in accordance with these Terms and applicable laws;
(b) maintain the confidentiality of your login details and be responsible for all activity under your account;
(c) notify us immediately of any unauthorised use of your account or any security breach;
(d) not use the Website or Purchase Services for any illegal or unauthorised purpose (including scraping, bulk emailing or spam);
(e) not attempt to interfere with the security or integrity of the Website; and
(f) not use any automated means to access the Website or Purchase Services unless expressly permitted.

5. Purchases, Pricing & Refunds

5.1. Prices are listed in Australian dollars (AUD) and are payable at the time of purchase, unless otherwise stated.

5.2. Payment may be processed via [Stripe/PayPal/other] (each a Payment Gateway Provider). By using a payment method, you agree to the provider’s terms, conditions and privacy policy.

5.3. Once payment is confirmed, you will receive a receipt. We may retain transaction details for our records and for administration of the event.

5.4. Refunds for merchandise and registrations are managed in accordance with Australian Consumer Law and our Refund Policy (see Appendix A below). Unless required by law, any discretionary refunds are at our sole discretion. You are responsible for return postage costs (if applicable).

6. Australian Consumer Law Warranty (Goods)

6.1. Our merchandise comes with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

6.2. To make a warranty enquiry, please contact us with proof of purchase and a description of the issue at [support@braidwoodbigwheels.com.au] or [postal address].

7. Delivery

7.1. We may use third‑party delivery services (Delivery Service Providers) to deliver merchandise.

7.2. Delivery options and any available insurance are offered by the Delivery Service Providers. We facilitate your use of these services but are not the provider.

7.3. If your item is lost or damaged in transit, please contact the Delivery Service Provider directly to lodge a claim, and notify us at [support@braidwoodbigwheels.com.au] so we can review the issue.

8. Intellectual Property

8.1. The Website, Purchase Services, and all related content (including text, graphics, logos, photos, video and software) are protected by copyright and other intellectual property laws. Unless otherwise indicated, we (or our licensors) own all rights in the content.

8.2. Nothing in these Terms transfers any intellectual property rights to you. You must not reproduce, adapt, communicate or otherwise use any content except as permitted by law or with our prior written consent.

9. Privacy

9.1. We handle personal information in accordance with our Privacy Policy (available on the Website). By using the Website, you consent to our collection, use and disclosure of your personal information as described there.

10. General Disclaimer

10.1. While we endeavour to ensure information on the Website is accurate, content (including images, colours, sizes and packaging) may differ from actual products or on‑day event delivery.

10.2. To the extent permitted by law and subject to the ACL, the Website and Purchase Services are provided “as is” and “as available.” We exclude all non‑mandatory warranties and disclaim liability for loss arising from: (a) errors, interruptions, viruses or unauthorised access; (b) reliance on Website content; (c) costs of any replacement goods or services; (d) third‑party links; (e) incomplete transactions; or (f) third‑party conduct.

11. Limitation of Liability

11.1. To the extent permitted by law and subject to the ACL, our total aggregate liability to you arising out of or in connection with the Website or Purchase Services shall not exceed: (a) the amount you paid to us for the relevant Purchase Service; or (b) if no amount was paid, AUD $100.

11.2. To the extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, loss of goodwill or business reputation, or other intangible losses.

12. Suspension & Termination

12.1. We may suspend or terminate your access to the Website or Purchase Services at any time if you breach these Terms, if required by law, or if the services are no longer commercially viable.

12.2. You may close your account and cease using the Website at any time by contacting us via the Contact page.

12.3. Clauses which by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnities and dispute resolution) will survive.

13. Indemnity

You agree to indemnify and hold harmless the Lions Club of Braidwood Inc., Braidwood Big Wheels, and our officers, members, volunteers, employees and agents from and against any claims, liabilities, losses, damages and expenses (including legal costs on a full indemnity basis) arising from your breach of these Terms or unlawful use of the Website or Purchase Services.

14. Dispute Resolution

14.1. If a dispute arises, either party may give written notice describing the dispute and the desired outcome. The parties will use good‑faith efforts to resolve the dispute within 14 days.

14.2. If unresolved, the parties will attempt mediation administered by the Australian Mediation Association (or a similar body) with the mediation to be held in Braidwood, NSW (or another NSW location agreed in writing). Each party bears its own costs and shares mediator/venue fees equally.

14.3. Nothing prevents either party from seeking urgent interlocutory relief.

15. Venue, Jurisdiction & Governing Law

The Purchase Services are intended for Australian residents. These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

16. Independent Legal Advice

Both parties acknowledge that these Terms are fair and reasonable and that each party has had the opportunity to obtain independent legal advice.

17. Severance

If any part of these Terms is held invalid or unenforceable, the remainder will continue in full force and effect.

Appendix A — Refund Policy (Merchandise & Online Purchases)

(Draft – align with your shop platform and logistics)

A1. Returns Window. Our standard returns window is 14 days from delivery. If 14 days have passed since your purchase, we may be unable to offer a refund or exchange except as required by law.

A2. Eligibility. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. Proof of purchase is required.

A3. Partial Refunds. Partial refunds may be granted where items are not in original condition, are damaged or missing parts not due to our error, or are returned more than 14 days after delivery.

A4. Process. Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds are processed to your original payment method. Processing times may vary by bank/payment provider.

A5. Late/Missing Refunds. If you have not received a refund within the expected timeframe, please re‑check your account, then contact your card issuer/bank. If you still have issues, contact us at [support@braidwoodbigwheels.com.au].

A6. Sale Items. Sale or clearance items may not be refundable unless required by law.

A7. Exchanges. We only replace items if they are defective or damaged. For an exchange of the same item, contact [support@braidwoodbigwheels.com.au].

A8. Shipping for Returns. To return your product, mail it to:
Braidwood Big Wheels / Lions Club of Braidwood Inc.
[Insert Returns Address – e.g., PO Box, Braidwood NSW 2622]
You are responsible for return shipping costs (non‑refundable). If you receive a refund, the cost of return shipping may be deducted from your refund.

A9. Tracking. If returning an item, we recommend using a trackable service and purchasing postage insurance. We cannot guarantee receipt of returned items without tracking.

Appendix B — Event Tickets & Registrations (Optional Add‑On)

(Include if selling tickets/vehicle registrations online)

B1. Changes & Cancellations by You. Ticket/registration changes may be requested up to [X days] before the event. Fees may apply. No‑shows are non‑refundable, except as required by law.

B2. Changes & Cancellations by Us. We may vary the program, venue, date or content where necessary due to safety, weather, or other circumstances beyond our control. If the event is cancelled and not rescheduled, you will receive a refund of the face value of your ticket/registration (excluding booking fees and incidental costs) unless otherwise required by law.

B3. Safety & Compliance. All entrants and attendees must comply with event rules, directions of officials and applicable laws. Dangerous or non‑compliant behaviour may result in removal without refund.

B4. Photography & Media. The event may be photographed/filmed. By entering, you consent to the use of your image in event marketing and documentation, unless you notify us in writing before the event.

B5. Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control (including severe weather, natural disasters, public health emergencies, industrial action or government directions).